Return, Refund & Exchange Policy
At ClothingMart, customer satisfaction is our top priority. If you are not completely happy with your purchase, we are here to help with our hassle-free return, refund, and exchange policy.
1. Eligibility for Returns
We accept returns in the following cases:
✅ You received a damaged, defective, or incorrect item.
✅ The product is unused, in original packaging, and with all tags attached.
✅ The return request is placed within 3 days of delivery.
🚫 Non-returnable items:
- Items marked as "Final Sale" or "Non-returnable".
- Used, altered, or washed products.
- Personalized or customized products.
- Gift cards and digital downloads.
2. How to Initiate a Return?
To request a return, follow these steps:
📧 Email Us: contact@clothingmart.store with your order details.
📞 Call/WhatsApp Us: +91 7048123695.
📷 Provide Proof: Attach images/videos of the damaged/incorrect item for verification.
🚚 Return Pickup: Once approved, we will arrange for a return pickup or guide you on how to send the item back.
Please ensure the product is packed securely to avoid damage during transit.
3. Refund Policy
💰 Once your return is received and inspected, we will process your refund within 7-10 business days.
✔ Refunds will be issued to your original payment method (UPI, Credit/Debit Card, Net Banking, etc.).
✔ If paid via Cash on Delivery (COD), you will receive the refund via bank transfer or store credit.
🔹 Refunds may take additional time depending on your bank’s processing speed.
🔹 Shipping charges (if any) are non-refundable unless the return is due to our mistake.
4. Exchange Policy
🚀 We offer free exchanges for defective or incorrect items.
✔ If you want to exchange an item for a different size, color, or model, contact us.
✔ Exchanges are subject to stock availability.
✔ If the requested exchange is unavailable, we will offer a refund or store credit.
5. Cancellation Policy
🔹 Orders can be canceled before they are shipped by contacting our support team.
🔹 If the order is already shipped, you may request a return after delivery.
🔹 Prepaid orders will be refunded within 7-10 business days upon cancellation.
6. Important Notes
⚠ Items must be returned in their original condition – unused, unwashed, and with original packaging.
⚠ If the return is due to customer preference (not a defect/damage), return shipping costs will be borne by the customer.
⚠ We reserve the right to reject returns if the product is not in acceptable condition.
7. Need Help? Contact Us!
For any return, refund, or exchange queries, feel free to reach out:
📞 Call/WhatsApp: +91 7048123695
📧 Email: contact@clothingmart.store
🌐 Website: https://clothingmart.store/
We appreciate your trust in ClothingMart and are committed to providing you with a seamless shopping experience! 😊